Answer received but not understood.
I don't have any email in my spam filter.
The email I believe you refer to is pasted below.
When I follow the link provided I get a forum page that allow me to send in a new message. BUT, there is no answer (that I can find) regarding my problem. Additionally, I can not find any place to login as your email suggests.
I suggest you try the URL link you provided me to confirm that it works. I would attach a screen shot of what I get if I could figure out how to attach the jpg.
I would be happy to continue these communications via private messages ( not on the forum) if you would like.
Your question has been forwarded to our support team. As soon as your question has
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Your password is: xxxxxx
Your Virtual CD support team"